Customer Service

Cavan and Monaghan Education and Training Board (ETB) will maintain an accessible, transparent and simple-to-use system of appraisal/review for all our customers who are dissatisfied with decisions in relation to our services.  Click on the links below to view our Customer Service Charter and related Customer Service Forms.

CMETB Customer Service Charter

CMETB Customer Service Forms

With effect from 1 May 2013, the Office of the Ombudsman can examine complaints made by the public in relation to the “administrative actions” of an additional 180 public bodies.  If you are not satisfied with the outcome of a complaint made to Cavan and Monaghan ETB, you may request the Ombudsman to review your case.

For information and procedures on how to make a complaint, follow the link